Privacy Policy – tk9

Last Updated: January 2026

Welcome to tk9, Bangladesh's trusted online casino and sports betting destination. At tk9, we take your privacy seriously. This Privacy Policy describes how we collect, use, store, and protect information that you provide when using our website at tk9.buzz, our games, and any related services (collectively, the "Platform"). By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this document.

We are committed to transparency about our data practices. We only collect information that is necessary to provide you with a safe, fair, and enjoyable gaming experience. We never sell your personal information to third parties for their own marketing purposes. This policy applies to all users of the Platform, including registered members and visitors from Bangladesh and beyond.

1. Information We Collect

To provide and improve our services, tk9 collects information in several ways. The type of information we collect depends on how you interact with the Platform and what services you use.

Personal Information You Provide Directly

When you register for an account, complete your profile, or contact our support team, you may provide us with the following personal information:

• Full name, username, date of birth, and gender
• Email address and mobile phone number (Bangladesh numbers including bKash and Nagad registered numbers)
• Residential address, city (e.g. Dhaka, Chittagong, Sylhet, Khulna), and country of residence
• Government-issued identification documents for KYC verification (e.g. National ID card, passport)
• Financial information necessary to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or other supported methods

Information Collected Automatically

When you visit and interact with the Platform, we may automatically collect certain technical information to ensure a secure and optimal experience:

• IP address, device type, browser type and version, and operating system
• Pages visited, time spent on pages, links clicked, and navigation paths through the Platform
• Geolocation data (country and city level) for compliance and fraud prevention purposes
• Session identifiers, cookies, and similar tracking technologies as described in Section 6

2. How We Use Your Information

tk9 uses the personal information we collect for the following specific purposes. We process your data only where we have a valid legal basis for doing so:

• Account creation and management: to register your account, verify your identity (KYC), maintain your profile, and process your gaming sessions
• Payment processing: to facilitate deposits and withdrawals using bKash, Nagad, Rocket, Visa, Mastercard, and other supported payment methods accurately and securely
• Customer support: to respond to your enquiries, resolve disputes, and manage your account-related requests efficiently
• Responsible Gaming compliance: to monitor gameplay patterns, enforce deposit and loss limits, apply self-exclusion tools, and prevent problem gambling as required
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other illegal activities
• Service improvement: to analyse usage patterns, conduct internal research, fix technical bugs, and enhance the overall user experience on the Platform

3. Legal Basis for Processing

We process your personal data under the following legal bases, consistent with applicable data protection principles:

• Contract performance: processing is necessary to provide you with the gaming and betting services you have requested under our Terms & Conditions
• Legitimate interests: fraud prevention, platform security, responsible gaming monitoring, and internal analytics that do not override your fundamental privacy rights
• Legal obligation: to comply with applicable laws, including anti-money-laundering regulations, identity verification requirements, and reporting obligations
• Consent: where we rely on your consent for a specific processing activity (such as optional marketing communications), you may withdraw consent at any time by contacting us

4. Sharing Your Information

tk9 does not sell, trade, or rent your personal information to third parties for their own marketing use. We may share your data with trusted third parties only in the following limited circumstances:

• Payment processors: to facilitate secure transactions via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard — only the minimum necessary data is shared
• Technology and service providers: companies that help us operate the Platform, including hosting providers, security vendors, customer support tools, and analytics services — all bound by strict confidentiality agreements
• Legal and regulatory authorities: where required by applicable law, court order, or regulatory directive — for example, to comply with anti-money-laundering reporting or fraud investigations
• Business transfers: in the event of a merger, acquisition, or sale of all or part of tk9's assets, your data may be transferred to the successor entity under equivalent privacy protections

5. Payment Data & Financial Information

tk9 takes the security of your financial data extremely seriously. When you make a deposit or request a withdrawal using payment methods such as bKash, Nagad, Rocket, or bank transfer, the transaction is processed by our authorised payment processors. tk9 does not store your full mobile banking PIN, bKash wallet PIN, or complete bank account credentials on our servers.

We retain transaction records (amounts, dates, reference numbers, and account identifiers such as the last four digits of a phone number) for auditing, fraud prevention, and regulatory compliance purposes. All financial data is encrypted at rest and in transit using SSL technology. Our internal team members who need access to payment records are bound by strict confidentiality obligations and are permitted access only on a need-to-know basis.

6. Cookies & Tracking Technologies

tk9 uses cookies and similar tracking technologies to improve your experience on the Platform, remember your preferences, and understand how users interact with our site. Cookies are small text files stored on your device by your browser.

Types of Cookies We Use

• Essential cookies: required for the Platform to function correctly — these include session management cookies that keep you logged in securely and security tokens that prevent cross-site request forgery (CSRF) attacks
• Performance and analytics cookies: help us understand how users navigate the Platform so we can identify issues, improve game loading times, and optimise page layouts for Bangladesh mobile users
• Preference cookies: store your language choice, preferred betting display, and other personalised settings so they are remembered on your next visit

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the Platform and prevent you from logging in or completing transactions.

7. Data Retention

tk9 retains your personal information only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The retention periods we apply vary depending on the type of data and the purpose for which it was collected:

Account data is retained for the duration of your active account and for a minimum period after account closure as required by anti-money-laundering and financial compliance regulations. Transaction records are retained for a minimum of five years after the relevant transaction. If you contact our support team, correspondence may be retained for up to three years to help resolve future disputes. Automatically collected technical data (such as IP logs) is generally retained for a shorter period of up to twelve months unless required for an ongoing investigation.

8. Data Security

tk9 implements a range of industry-standard technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption for all data transmitted between your device and our servers, secure password hashing for account credentials, access controls limiting data access to authorised personnel only, regular security audits, and firewall protection on all Platform infrastructure.

While we work hard to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your information, but we commit to notifying you promptly if we become aware of any data breach that materially affects your personal data, in accordance with applicable notification obligations.

9. Your Rights & Choices

As a user of the tk9 Platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you at any time, free of charge, in a readable format
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly
• Right to erasure: in certain circumstances you may request that we delete your personal data — for example, if you close your account and there is no longer a legal basis for us to retain it
• Right to restriction of processing: you may ask us to restrict how we process your data in certain circumstances, such as while you dispute its accuracy
• Right to data portability: where processing is based on your consent or a contract, you may request that we provide your data in a structured, commonly used, machine-readable format
• Right to object: you have the right to object to processing based on our legitimate interests, including any profiling, and to opt out of any direct marketing communications at any time

We will respond to all legitimate data rights requests within a reasonable timeframe. Please note that certain rights may be limited where we are required to retain or process data by law — for example, transaction records needed for regulatory compliance cannot be erased on request alone.

10. Children & Age Restriction

The tk9 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or store personal information from any individual under the age of 21. If you are under 21 years of age, you are not permitted to register an account, access betting or casino features, or use any paid services on the Platform.

11. Third-Party Links & Services

The Platform may reference or display content relating to third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While we take care to work only with reputable partners, tk9 is not responsible for the privacy practices of any third-party provider. Once you interact directly with a third-party game engine or service, that party's own privacy policy governs the handling of your data. We encourage you to review the privacy policies of any third-party services you use in connection with the Platform.

12. Changes to This Privacy Policy

tk9 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, services, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the Platform.

Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of the Platform and may request account closure by contacting our support team.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tk9 handles your personal data, our privacy support team is here to help. We are committed to addressing your concerns in a timely and transparent manner.

You can reach our privacy support team by email at: [email protected]. Please include your registered username and a brief description of your request so we can assist you as efficiently as possible. All privacy-related queries are handled confidentially.